“Changes to one team’s service may be implemented by another team who needs the enhanced capability by what is called an Away Team. This team works on the Home Team’s code to add what it needs according to established engineering standards and then leaves that code in good order to be maintained by the Home Team who owns the service, with help when needed.”

A worth-while apology for Design Thinking:

The newsworthy thing about the Accenture/Hertz story is not that they failed to deliver but how badly they failed and that they are getting sued for it. Getting something that’s not very good for far too much money is an accepted part of doing business with consultancies of that size.