Cloudflare is setting a high bar for post-mortem writing but if you want to get started with this, the only parts you really need are: What went wrong & What are we doing about it.

This Jez Humble talk about Continuous Delivery is one of my all-time favorites. As a bonus at the end he also totally demolishes the Google Guy.

“Changes to one team’s service may be implemented by another team who needs the enhanced capability by what is called an Away Team. This team works on the Home Team’s code to add what it needs according to established engineering standards and then leaves that code in good order to be maintained by the Home Team who owns the service, with help when needed.”