I’m very impressed by this design research blog by Maike Klip about the digitalization of Dutch government services and how to maintain a human connection.
https://klipklaar.nl/about/het-verhaal-van-de-digitale-overheid/
I’m very impressed by this design research blog by Maike Klip about the digitalization of Dutch government services and how to maintain a human connection.
https://klipklaar.nl/about/het-verhaal-van-de-digitale-overheid/