A field report from doing incident management by John Allspaw that I can very much relate to with lots of learnings that need to be disseminated: “Focus less on incident metrics and more on signals that people are learning”

A culture of celebrating shipping, versus celebrating measurable progress and learnings

It’s a bit counterintuitive but I think it’s a good point that all the efforts to more and better coordination are harmful. We should have less coordination which will inevitably lead to more work between teams, but that is work you should be doing anyway. I think teams are in general very heavily underfacilitated.