“Declaring a feature that’s in customers’ hands “done,”without monitoring, or with flaky tests, or tons of highly redundant code, or other obvious pending work, doesn’t magically get that work done. That work will always be there. It’ll just show up as surprises in your Maintenance Roadmap at an unknown date, when your team has mentally moved on and stopped thinking about the feature.”

Who knows… maybe I’ll go back to engineering at some point. There’s lots of good reasons to go back and forth a bit between the two for a while.

Improving the way we do posts is something I’ll be spending a bunch of attention on in the next months and here is an excellent guide of how to improve that part of the incident process.